On the 28 February 2022, the Northern Rivers Community Legal Centre was impacted by the 2022 Eastern Australia floods. A number of our documents were water-damaged, destroyed or lost. We are currently investigating the extent of the damage and identifying any salvageable documents. There is no evidence at this time that any client's personal information has been accessed. The incident has been reported to the Office of the Australian Information Commissioner (OAIC).

If you have any concerns regarding your personal information and suspect any fraudulent or unusual activity involving your personal information, please contact these agencies as soon as possible:

Service NSW: https://www.service.nsw.gov.au/transaction/report-scam-or-cybercrimeAustralian Cyber Security Centre: https://www.cyber.gov.au/acsc/individuals-and-familiesScamwatch: https://ww.scamwatch.gov.au

We apologise for any inconvenience this may have caused our clients and their families. For further information, please do not hesitate to contact us at legal@northernriversclc.org.au or by emailing or calling us at (02) 6621 1000 or 1800 689 889.

Inquiry into Insurer’s responses to 2022 major flood claims

On 19 July 2023, the Government announced a parliamentary inquiry into the insurance industry’s response to the 2022 floods. The parliamentary inquiry commenced in August 2023 and is being carried out by the House of Representatives Standing Committee on Economics, with the report finalised on 30 September 2024 – Information about the parliamentary enquiry.

The House of Representatives Standing Committee on Economics are seeking information about the experiences of those affected by the floods when dealing with their insurers, so this can be used to inform the committee’s understanding of the insurers’ responses to the floods and the impact on affected people and communities. You can contribute to the inquiry by completing a simple, anonymous online survey.

The Insurance Council of Australia (ICA), the representative body for the general insurance industry, has welcomed the announcement, having commissioned, in April 2023, its own independent review of the insurance industry’s response to the February-March 2022 flood events.

The ICA review is due for release in October 2023.